L'amour apartment Balatonlelle

This privacy policy describes the personal data that is collected, created (processed) when you use the https://lamourapartman.hu/ (“Website”).

The Policy also explains how we use, share and protect your personal information, what choices you have regarding your personal information, and how you can contact us.

1. GENERAL PROVISIONS

Andrea Gáborné Horváth, the L'amour apartment Balatonlelle As the operator, it always ensures the legality and appropriateness of data processing with regard to the personal data it processes.

The purpose of this information is to ensure that clients and individuals using our company's services are provided with adequate information before providing their personal data about the conditions and guarantees under which our company processes their data and for how long. Our company adheres to the provisions of this information in all cases involving the processing of personal data, and we consider the provisions described here to be binding on us. However, we reserve the right to change the provisions of this unilateral legal statement, in which case we will inform the data subjects in advance. Please write to us if you have any questions regarding the provisions of this information. The data processing of our company's activities is based on voluntary consent, and in certain cases, data processing is based on a legal obligation, a contract, the reasons necessary to take steps at the request of the data subject prior to concluding the contract, or the legitimate interest of the data controller. Our data processing complies with applicable laws, in particular the following:

• Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Regulation 95/46/EC (General Data Protection Regulation, hereinafter referred to as the "GDPR")GDPR")
• Act CXII of 2011 on the Right to Informational Self-Determination and Freedom of Information ("TV.”).

Who is responsible for the processing of your personal data? Responsible for the processing of your personal data:

Name: Andrea Gáborné Horváth

Registered office: 8638 Balatonlelle, Lékai Street 26.

Phone: +36 70 637 3046

E-mail: info@lamourapartman.hu

Tax number: 51019453-1-34

Company registration number: 01-10-041364

NTAK registration number: MA20009956

Bank account number: OTP BANK
11773432-80683775-00000000

Definitions of terms:

• "personal data": any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, a number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person;
• "data management”: any operation or set of operations which is performed on personal data or data sets, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
• "data controller": the natural or legal person, public authority, agency or any other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of the processing are determined by Union or Member State law, the controller or the specific criteria for the designation of the controller may also be determined by Union or Member State law;
• "data processor": the natural or legal person, public authority, agency or any other body which processes personal data on behalf of the controller;
• "addressee": the natural or legal person, public authority, agency or any other body to which personal data are disclosed, whether or not a third party. Public authorities which may have access to personal data in the context of an individual investigation in accordance with Union or Member State law shall not be considered recipients; the processing of such data by such public authorities shall be in accordance with the applicable data protection rules in accordance with the purposes of the processing;
• "the consent of the data subject": any freely given, specific, informed and unambiguous indication of the data subject's wishes by which the data subject, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data concerning him or her;
• "data breach": a breach of security that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data transmitted, stored, or otherwise processed.

WHAT personal data do we collect and WHEN does it take place? 

In order to provide you with the services you request, we ask you to provide certain personal information. For example, when you make a purchase, contact us through our contact forum, request information, or visit our Website. Such personal information includes the following:

• contact information: including name, email address, phone number,
  • your personal information, including information about your previous purchases;

• personal settings, including your wish list, marketing messages and cookie preferences.

Further information on the above processes is provided in the Cookies and Pixel Tags section of this Privacy Policy below. Such data includes:

• Cookies, IP addresses, referrer headers, data identifying your browser and its version, and web beacons and tags.

We comply with local laws and do not allow children to access our website if they have not reached the legal age limit in their country of residence. It is important to highlight that this age is 18 years in Hungary. We are not able to verify the eligibility of the person providing the consent or to know the content of the legal representative's statement, so the Data Subject or their legal representative guarantees that the consent complies with the laws. We consider the legal representative's appropriate consent to be given when using the service. 

TOOLS used to manage the personal data collected 

When you use our website, your browser or mobile device platform provides you with additional tools to control when your device collects and shares certain categories of personal data.

For example, your mobile device or browser may provide tools that allow you to control the use of cookies or location sharing.

We encourage you to familiarize yourself with and utilize the tools available on your devices.

WHY and HOW do we use (process) your personal data? 

We use your personal data as follows:

 To provide the functions you request on our Website and its Services, When you use our website, we use your personal information to provide you with the product or service you have requested. For example, when you make a purchase on our website, we use the contact information you provide to communicate with you about that purchase. If you contact our customer service, we use information about you, such as payment details or details about the product or service you have purchased, to help you resolve a problem or issue.

THE on the contact form provided data, the purpose of which is to answer the customer's question: Name, e-mail, telephone number.

 To conduct our business, develop and support our products and services We also use the personal information you provide to us for the purposes of conducting our business. For example, if you make a purchase, we may use the information for accounting and other purposes. internal functions We use personal data about how you use our products and services to improve the user experience and to help us identify technical and service issues. 

Responsible for accounting: Name: Norbert Gabor (8638 Balatonlelle, Lékai Street 26.) (Data processor)

Phone number: +36 70 637 3046

Goal: up-to-date accounting, compliance with current tax legislation.

Our hosting provider:

• The fact of data processing, the scope of data processed: All personal data provided by the data subject.
• Scope of data subjects: All data subjects using the website.
• Purpose of data management: Making the website available and operating it properly.
• Duration of data management, deadline for data deletion: Data management lasts until the termination of the agreement between the data controller and the hosting service provider, or until the data subject submits a deletion request to the hosting service provider.
• The legal basis for data processing is: the User's consent, Section 5 (1), Article 6 (1) a) of the Information Act, and Section 13/A (3) of Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society.

For general research and analysis purposes

We use data about how visitors use our website and services to study consumer behavior and preferences. For example, we may use information about how website visitors search for and find products, or how they scroll through our site, to learn how we can design our services more effectively.  

We use Google Analytics and Search Console analysis tools on our website, which report traffic statistics and search results to us. When using the service, we do not collect or transmit any personal data to us, and we use the Google's privacy policy the guidelines are set.

Other purposes: Legal basis for data processing Your personal data is processed on specific legal grounds depending on how you use our website.

• If you purchase products or services on our website, we need your personal data to perform the contract we have with you. For example, we need your payment and contact details to fulfill your order.

• We also rely on other legal bases, such as our legitimate interests as a business to comply with a legal obligation or to protect your vital interests.

SHARING your personal information:

Our company shares your personal information with:

• With third-party service providers who process data on behalf of our business, such as for processing credit card information and payments, shipping, hosting and managing our data, and providing certain services and features. When using third-party service providers, we enter into agreements that require such service providers to implement appropriate technical and organizational measures to protect your personal data.
  • With any third party, provided you have given your prior consent.

We may also transfer the personal information we hold about you in the event that we sell all or a portion of our business or assets (including in the event of a reorganization, spin-off, dissolution or liquidation). 

Payment by bank card Name: 4 Stripe Zrt., 1124 Budapest, Lejtő u. 17. A. building. Tax number: 26314846-2-43 

1. The fact of data processing, the scope of data processed: Billing name, billing address, e-mail address.
2. Scope of data subjects: All data subjects requesting online purchases.
3. Purpose of data processing: Fraud monitoring (checking for abuse) to process online payments, confirm transactions and protect users.
4. Duration of data management, deadline for data deletion: Until the online payment is processed.
5. The legal basis for data processing is: the User's consent, Section 5 (1), Article 6 (1) a) of the Information Act, and Section 13/A (3) of Act CVIII of 2001 on certain issues of electronic commerce services and services related to the information society.

DATA PROCESSING RELATED TO ONLINE ACCOMMODATION RESERVATIONS 

Our company provides online accommodation booking options so that you can book a room quickly, conveniently and cost-free.

• Personal data controller:

Andrea Horvath

8638 Balatonlelle, Lékaui Street 26

• Purpose of data processing: making accommodation booking easier, cost-free and more efficient;
• Legal basis for data processing: prior consent of the person booking the accommodation.
• Scope of personal data processed: title; surname and first name; address (country, postal code, city, street, house number; telephone number; e-mail address; in the case of a business companycompany name and registered office, bank card number (identification, name on the card).
• Duration of data processing: 1 week after the last day of the booked stay date.
• Use of a data processor: our company uses the help of an IT service provider for the online accommodation system as follows.

 OTHER DATA PROCESSING We will provide information about data processing not listed in this information when collecting the data. We inform our customers that certain authorities, public bodies and courts may contact our company to disclose personal data. Our company will only disclose personal data to these bodies – if the body concerned has indicated the exact purpose and scope of the data – to the extent and insofar as this is absolutely necessary to achieve the purpose of the request and if the fulfillment of the request is required by law. 

METHOD OF STORAGE OF PERSONAL DATA, SECURITY OF DATA PROCESSING:

 They can be found on our company's computer system (web hosting).

Our company selects and operates the IT tools used to manage personal data during the provision of services in such a way that the managed data:

1. accessible to those authorized to do so (availability);
2. its authenticity and authentication are ensured (authentication of data processing);
3. its immutability can be verified (data integrity);
4. be protected against unauthorized access (data confidentiality).

We pay particular attention to data security, and we also take the technical and organizational measures and develop the procedural rules that are necessary to enforce the guarantees under the GDPR. We protect the data with appropriate measures, in particular against unauthorized access, alteration, transmission, disclosure, deletion or destruction, as well as accidental destruction, damage, and inaccessibility resulting from changes in the technology used. The IT system and network of our company and our partners are both protected against computer-aided fraud, computer viruses, computer intrusions and denial-of-service attacks. The operator also ensures security with server-level and application-level protection procedures. Daily data backup is provided. Our company takes all possible measures to avoid data protection incidents, and in the event of such an incident, we take immediate action – in accordance with our incident management policy – to minimize risks and prevent damage. 

PROTECTION and MANAGEMENT of your personal data Encryption and security.

 We use technical security measures to protect the security of your personal data, including: encryption and authentication tools. And With SSL certificate We have a provision that ensures the security of the website.

Retention of your personal data We will retain your personal data for as long as necessary to fulfil the purposes set out in this Privacy Policy (unless a longer retention period is required by applicable law). If you have also requested advertising information from us, until you request us to delete your account. In the case of personal data related to product purchases, we will retain such data for a longer period to comply with legal obligations (such as taxation and sales laws). 

YOUR RIGHTS TO YOUR PERSONAL DATA You are entitled to claim the following:

• you can request information about the processing of your personal data;
• you can request the correction of your personal data;
• you can request the deletion or blocking of your personal data;
• You may object to the processing of your personal data.

If you have given us your consent to process your personal data, you have the right to withdraw your consent at any time. If you wish to receive a copy of your personal data or exercise any of your other rights, please contact us. This may include the data we process, the purpose, legal basis, duration of the data processing, the name, address and activities of the Data Processors related to the data processing, as well as who receives or has received the data and for what purpose. We will send this to you in writing within 30 (thirty) calendar days. We will delete your personal data if

• its processing is unlawful;
• You request the deletion of data;
• it is incomplete or incorrect – and this condition cannot be legally corrected – provided that deletion is not prohibited by law;
• the purpose of the data processing has ceased to exist;
• the statutory period for storing the data has expired;
• the deletion was ordered by the court or the National Data Protection and Freedom of Information Authority.

COOKIES and Web Beacons (Pixel Tags) When you use our website, we collect information sent by your internet browser, which may include personal data. We use a variety of methods to collect this information, including cookies and web beacons. The information collected in this way may include your

1. your unique cookie ID, cookie information, and information about whether your device has the software required to use certain features;
2. unique device identifier and device type;
3. the domain, browser type and language,
4. the operating system and system settings;
5. the country and time zone; and
6. data about previously visited websites;
7. information about your visits to our Websites, such as your clicking patterns, purchases and indicated preferences; and
8. access times and referrer URL headers.

Third parties may also collect information through our website through cookies, third-party plug-ins and widgets. Such third parties collect data directly from your internet browser and the handling of such data is subject to the third party's own privacy policy. Examples include Google, Facebook, Hotjar, Salesautopilot. We use cookies and web beacons on our website to track customer usage and to study customer preferences. This allows us to provide services to our customers and enhance the online user experience. We also use cookies and web beacons to collect aggregate data on website traffic and interactions, identify trends and collect statistical data for the purpose of improving our websites. We generally use three types of cookies on our websites:

• Strictly necessary cookies: These cookies are essential for the basic functioning of the site and are therefore always enabled. Functional cookies include cookies that remember your preferences during a single visit to our website, or, if you choose, on each visit. They provide support for security issues and compliance with regulations.
  • Statistics: These cookies allow us to improve the way our website works by tracking usage. In some cases, these cookies increase the speed of processing your requests and remember the settings you have selected on the website. Refusing such cookies may prevent personalization of offers and may slow down the site.
  • Marketing: Social media cookies allow you to connect to social networks and share content on our website via social media. Advertising cookies (used by third parties) collect information that helps us to display advertisements that are relevant to your interests, both on Our website and on other sites. In some cases, the use of such cookies involves the processing of your personal data. If you disable such cookies, you may see advertisements that are less relevant to your interests, or you may not be able to properly connect to Facebook, Twitter or other social networks and/or share content via social media.

You have the opportunity to maintain and/or as you wish delete cookies. For more information on this, please visit aboutcookies.org website. You can delete all cookies stored on your computer and block their installation in most browsers. However, in this case, you may have to manually configure certain settings each time you visit a particular site and you may also have to accept that certain services and functions may not work.

AMENDMENT TO OUR PRIVACY POLICY The applicable laws and our procedural practices change from time to time. If we decide to update our privacy policy, we will publish the changes on our website. In the event of a material change in the way we process your personal data, we will send you prior notice and, where required by law, we will request your consent before implementing such changes. By using the services we provide, you accept the contents of the amended data processing information by referring to it. 

Legal Remedy: You may object to the processing of your personal data for the reasons specified in Section 21 of the Data Protection Act. In this case, We are obliged to examine your objection within 15 (fifteen) calendar days from the date of submission of the request and to inform you of the result in writing. If you do not agree with our decision or if we do not meet the deadline, you may apply to court within 30 (thirty) calendar days from the date of notification of the decision or the last day of the deadline. If you feel that your rights have been violated, you may apply to court in accordance with Section 22 of the Data Protection Act. This is the following at our registered office:

 Budapest Conciliation Board Address: 1016 Budapest, Krisztina Krt. 99.

Phone: (06-1) 488-2131,

 E-mail: bekelteto.testulet@bkik.hu 

You can also seek legal redress and file a complaint with the National Data Protection and Freedom of Information Authority:

Name: National Data Protection and Freedom of Information Authority 

Headquarters: 1024 Budapest, Szilágyi Erzsébet fasor 22/C. Website: www.naih.huPhone: +36 (1) 391-1400 

E-mail: ugyfelszolgalat@naih.hu

COOKIE POLICY

What are cookies?

Cookies are small text files that a website stores on the computer or mobile device of a user who visits its pages. Cookies help the website remember your actions and personal settings (e.g. username, language, font size and other unique settings related to the display of the website) for a certain period of time, so that you do not have to re-enter them each time you visit our website or navigate from one page to another.

How do we use cookies?

Many pages of our portal use cookies to record the following:

• your display preferences, such as color and font settings;
• whether you have already responded to the pop-up questionnaire assessing the usefulness of the website content (so that you are not asked to fill it out again);
• whether you have agreed (or not) to our website using cookies.

In addition, some of the videos on our website also use cookies to collect anonymous statistical data about the user's access path to the site and which videos they watch. Enabling cookies is not strictly necessary for the website to function, but it improves the browsing experience and performance. You can delete or disable these cookies, but in this case, certain features of the website may not work as intended. Information stored by cookies we do not use it to determine your identity, and the sample data is fully under our control. The information stored by cookies is used solely for the purposes described here.

Do we use other cookies?

Some of our pages and sub-sites use cookies that are different from or additional to the cookies described above. We inform the user about the details of this in the statement attached to the given pages. On these pages, we sometimes ask for your consent to store these cookies.

Cookie maintenance

You have the option to maintain and/or customize it as you wish. wipe cookies. For more information on this, please visit aboutcookies.org website. You can delete all cookies stored on your computer and block their installation in most browsers. However, in this case, you may have to manually configure certain settings every time you visit a particular site, and you may also have to accept that certain services and functions may not work.